Return Policy

Thank you for your purchase from Movementeopurif. We strive to ensure your complete satisfaction with every product. Please read our return policy below for information about returns, exchanges, and refunds.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns for opened items within 14 days if the product is defective or not as described.

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging (when possible)
• Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items

Certain products cannot be returned due to health and safety reasons or because they are custom-made. These include:

• Custom-designed or personalized items
• Digital products once downloaded or accessed
• Items marked as final sale or clearance
• Plants and living materials, unless received damaged
• Gift cards
• Personal care items that have been opened or used

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call +1 (124) 698-5874 to receive a Return Merchandise Authorization (RMA) number.
2. Include your order number, the items you wish to return, and the reason for your return.
3. Once your return request is approved, we will provide instructions for shipping the item back to us.
4. Pack the item securely and include the RMA number clearly marked on the outside of the package.
5. Ship the item to the address provided in the return instructions.

4. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Shipping Costs for Returns

You will be responsible for paying the shipping costs to return the item. Original shipping charges are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (you received an incorrect or defective item).

6. Exchanges

If you need to exchange an item for a different size, color, or product, please contact our customer service team before sending your item back. We will guide you through the exchange process and check availability of your desired replacement.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a return and replacement at our expense.

Please inspect all items promptly upon receipt, as damage claims must be reported within 5 business days of delivery.

8. Late or Missing Refunds

If you haven't received a refund after 10 business days of our confirmation email, please check your bank account or credit card statement first.

If the refund is still not showing, contact your credit card company or bank, as there is sometimes a processing delay before a refund is officially posted.

If you've done all of this and still have not received your refund, please contact our customer service team for assistance.

9. Sale Items

Sale items with discounts of 15% or less can be returned following our standard return policy. Items discounted by more than 15% or marked as "Final Sale" cannot be returned unless defective.

10. Contact Information

For any questions about our return policy, please contact us at:

Movementeopurif Customer Service
GreenWave Studio
900 Broadway, Suite 290
New York, NY 10012 USA
[email protected]
+1 (124) 698-5874

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